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1-877-A1POOLS (1-877-217-6657)

Pool Heater Diagnostic Service



Check box to receive a $30 loyalty discount if you have made purchases totaling $300 of chemicals and/or accessories during the past 12 months in our retail store or on our web page (subject to verification).
When would you like service completed:
What is the make, model and year of your heater (if known)?:
Please describe any problems with your heater and any special requests.:
Heater Location:
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A certified A-1 Pools technician will troubleshoot your pool heater and complete a Diagnostic Inspection to identify and prevent any other problems. Assuming you have A-1 Pools make the repairs identified by the technician, A-1 Pools will provide a one-year diagnostic warranty that covers the cost of any additional troubleshooting visits needed in the 12 months following the Diagnostic Inspection (some restrictions apply).

You Can Order By Phone OR Online
For your convenience, you can order this Diagnostic Service online or by phone, whichever is most convenient to you.

When You Order Online
Online orders are prepaid when at checkout online. We will contact you no later than the next business day to arrange scheduling and process your service order. If we cannot accommodate your scheduling needs, or for any other reason you wish to cancel this service order, let us know when we contact you and we will process an immediate refund.

Payment Method
Our service department will obtain your credit card billing information when your order is being scheduled. Upon completion of the work, any unpaid balance will be charged to the credit card you provided, and a paid invoice will be emailed to you for your records at the email address you provide.

Diagnostic Report

A certified A-1 Pools technician will complete a diagnostic inspection report for your pool heater. During this inspection, any specific problems you are having will be troubleshot while the rest of the pool heater is also inspected to address and prevent any other concerns that may exist.

Diagnostic Warranty

1-Year Pool Heater Equipment Diagnostic Service Report Guarantee
A-1 POOLS guarantees our Pool Heater Diagnostic Service Report to be accurate for a period of 1 (one) year from the original date it was performed. Should the heater identified on the Diagnostic Service Report fail within this period, A-1 POOLS will provide a new Diagnostic Service Report at no charge..

1. This Guaranty does not cover heater failure caused by lack of customer maintenance or failure of any other pool component. Such exclusions may include but are not limited to pump failure, filter failure, electrical failure, clogged skimmer baskets, clogged pump baskets, clogged pump impellers, dirty filters or filter media, obstructed flow, etc.
2. Relighting of pilots is not covered by this Guaranty.
3. This Guarantee does NOT include the cost of repairs.
4. This Guarantee is null and void if you decline to have A-1 POOLS perform all repairs indicated as necessary by the Pool Heater Diagnostic Service Report, or by subsequent Pool Heater Diagnostic Reports performed under this Guarantee.

• Service visits relating to this warranty that are determined not to be covered by this warranty will be billed to the customer at the current A-1 POOLS Service rates.
• Part and/or equipment manufacturer warranties may run concurrently with this warranty and will apply first to all warranty claims with this warranty strictly limited to making up the remaining difference.
• This warranty excludes equipment failure caused by improper maintenance, neglect, abuse, vandalism, accidents and/or acts of God.
• This warranty excludes equipment failure caused by improper maintenance, neglect, abuse, vandalism, accidents and acts of God.
• This warranty is to the original purchaser and is NOT transferable.
• The total value of all repairs made under this warranty shall not exceed the price paid for the original repair. A-1 POOLS reserves the right to refund the original purchase in lieu of making a warranty repair.
• This warranty shall terminate immediately should any individual or service company other than A-1 POOLS perform Service on the pool or spa and its associated equipment during the warranty period.

  • Troubleshoot existing problems

  • Identify and prevent future concerns

  • Useful as an annual preventative maintenance inspection

  • One year diagnostic warranty included

  • Certified service technicians

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